Refund Policy

Last Updated: 12.02.2024

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At hendmade.de, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below:

1. Eligibility: To be eligible for a refund, items must be returned within 30 days of receipt. The item must be unused, in the same condition that you received it, and in its original packaging.

2. Refund Process: To initiate a refund, please contact our customer service team with your order details and reason for return. Our team will provide you with instructions on how to return the item. Once we receive the returned item, we will inspect it and notify you of the status of your refund.

3. Refund Options: If the return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable. Any additional fees incurred during the return process, such as return shipping costs, will be deducted from your refund.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement item or a refund, as applicable.

5. Exchanges: Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, please follow the refund process outlined above and place a new order for the desired item.

6. Exceptions: Certain items may not be eligible for a refund, including personalized or customized items, perishable goods, and downloadable software products. Please contact us for further clarification if you have any questions about the eligibility of your item.

7. Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure your satisfaction with every purchase.

Thank you for shopping with hendmade.de!